At the beginning of 2021, spearheaded by our Human Resource Management Team, we rolled out our newest 'Customer Service Performance Initiative' for our Gas Servicing & Maintenance Department which comprises of our Customer Service Agents, Contract Administrators and Gas Engineers into this initiative which is known as ‘The Customer Service Champions Scheme’
The Scheme involves strategic Customer Service perfomance auditing and Customer Satisfaction analysis every week and employees are scored into a Performance Matrix which returns a quarterly perfomance score and performance grade with the aim of maintaining and continuously improving our delivery of Customer Services to all our Customers and Clients.
The Scheme had it's first review on the 1st week of July 2022 and we announced our winners from the office and field staff whom scored highest levels of Customer Service/Satisfaction from the performance matrix and therefore acheived the highest overall grades from the Gas Servicing & Maintenance Department.
Office Staff Winners:
Mathilda - Karen - Alexandra
Field Staff Winners:
Karl - Mustafa - Tom
Well done to all our 6 Champions and we look forward to our next Customer Service Performance reviews.
TSG are delighted to announce our recent certification of accreditation with CHAS 2013 Ltd. CHAS is the UK’s leading provider of compliance and risk management solutions, which helps contractors (suppliers) and clients (buyers) ensure supply chain compliance, mitigate risks and support efficient supply chain management
TSG Building Services PLC have recently signed the Business in the Community’s Race at Work Charter. The Race at Work campaign was established by HRH The Prince of Wales in 1995 with the support of key business leaders.
As an organisation, TSG Building Services want to recruit from the widest pool of talent and help successful applicants progress. It is key to future productivity and performance. Ethnic minority staff still encounter significant disparities in employment and progression. The government-sponsored Race in the workplace: The McGregor-Smith Review found that greater progress and positive outcomes are needed to ensure all organisations benefit from the wealth of diverse talent on offer.
TSG are delighted to announce our recent certification of NICEIC. We have been assessed as competent to provide an installation service in accordance with the requirements of PAS2030:2019 Edition 1, Specification for the installation of energy efficiency measures (EEM) in existing buildings.
The scope of certification is;
Gas Fired Condensing Boilers LPG (C1- 2019)
Heating System Insulation (C4 -2019)
Gas Fired Condensing Boilers (C1- 2019)
Heating & Hot Water Controls (C5 - 2019)
Air Source - Hybrid Heat Pumps
Check out of Business Development Manager Freja, who attended the Women into Construction Event at Carpenter’s Hall in London. The room was full of inspiring women and men, who executed empowering speeches to help change the face of construction.
Last week TSG attended the grand opening of ‘Sheri Court’ social housing development site, which consists of two 1-bed flats and four 2-bed Flats.
The flats consist of;
• Contemporary open plan living with kitchen diners
• Premium aluminium doors and windows
• Dedicated parking bays with electric car charging points, to serve each plot and to be controlled from within to prevent use of electricity by others
• Solar panels on the roof to power communal lighting
• High specification of modern methods of construction at this site, which have consisted of full fill cavity walls, floors insulated for sound and thermal capabilities, high efficiency combi boilers, built in wardrobes and fully finished throughout, including carpets and window blinds, and external cladding for aesthetic appearance.
• Secure by design compliant throughout to ensure the security of residents, which have included windows, front (and rear) doors and a door entry system to the main door.
TSG have also worked with Dartford to give back to the community, and as a thank you to the local residents of the blocks either side of the development, we have undertaken the complete overhaul of the rear gardens, providing new footpaths, new lawn areas, new fencing and garden sheds for their personal belongings.
Thank you to all those involved and we hope all the residents enjoy their new homes.
Issue 6 of our Newsletter is here!!!!
Check out how TSG have planted Trees within the community, Celebrated International Women’s Day, Focus on our Renewable Energy, Contracts Won and our new Team Leaders, plus much more.
TSG are delighted to announce the award of Golding Homes for the replacement of boilers and central heating systems as part of Golding Homes stock reinvestment programme. There is also a requirement to provide back up support to their in-house team in undertaking servicing of gas appliances and ad-hoc repairs as well as other associated works.
The contract is for 3 years with the option to extend by 1 yearly increments, up to a 3-year maximum. Golding Homes is located in various locations in Maidstone, Medway and Dartford, Kent. Established in 2004 following the transfer of homes from Maidstone Borough Council, they have invested more than £170m in regenerating their homes and neighbourhoods. They own and manage just over 8,000 properties and provide a home to more than 21,000 people in need across Kent.
The Clean Growth Strategy commits the Government to upgrade as many homes as possible to Energy Performance Certificate (EPC) Band C by 2035, where practical, cost-effective and affordable, and for all fuel poor households, and as many rented homes as possible, to reach the same standard by 2030. Just under half (44%) of social rented homes, approximately 1.8 million, have an EPC rating below C.
TSG are delighted to announce the award of Central Bedfordshire Council Commercial Planned & Reactive Mechanical Services and related equipment to ensure their safe, efficient, reliable and appropriate level of performance. Whilst the list below is not exhaustive, it provides an indication of what is included:
• Boiler (gas, coal, oil) servicing and flue cleaning
• Gas installation (pipework) testing
• Pressure vessel testing
• Calorifier blow down
• Kitchen gas appliances
• Visual inspection of Cold-Water Storage Tank
The Council is the unitary authority for Central Bedfordshire in the county of Bedfordshire. It was created from the merger of Bedfordshire County Council, Mid Bedfordshire and South Bedfordshire District Councils in April 2009. The head office is located in Chicksands, Shefford and the largest communities are Ampthill, Biggleswade, Dunstable, Flitwick, Houghton Regis, Leighton Buzzard, Sandy and Shefford. The Authority covers an area of more than 276 square miles and has a population of approximately 280,000.
TSG are delighted to announce we have been awarded a place on Warmworks GSEEH Framework for the installation of works under its LAD programme across 15 regional areas. The contract commenced in March and will last for the duration of the existing funding scheme, with revised mini-competition documentation issued at intervals in line with renewed funding schemes.
Warmworks expects to deliver in the region of £29m in LAD works up to the end of the LAD 2 scheme, covering approximately 3000 homes across the regions listed. Suppliers will be awarded works on a job allocation basis based on capacity and capability as well as overall KPI performance. Warmworks reserves the right to renegotiate commercial terms throughout the duration of the contract to ensure sustainability and ongoing value for money for the GSEEH participating Authorities.
The scheme operates across 15 regions across the Greater South East and suppliers should be prepared to operate in the whole of any area they choose to accept work in. The regions are as follows:
• West London
• London
• Hertfordshire
• Buckinghamshire
• Essex
• Bedfordshire
• Berkshire
• Cambridgeshire
• East Sussex
• Kent
• Norfolk
• Northamptonshire
• West Sussex
• Hampshire
• Oxfordshire
The Clean Growth Strategy commits the Government to upgrade as many homes as possible to Energy Performance Certificate (EPC) Band C by 2035, where practical, cost-effective and affordable, and for all fuel poor households, and as many rented homes as possible, to reach the same standard by 2030. Just under half (44%) of social rented homes, approximately 1.8 million, have an EPC rating below C.
TSG employees volunteered at Stockley Park Recreation Grounds, where the nearby estate is situated in the ward of West Drayton in the south west of the borough and is amongst the 30% most deprived neighbourhoods in England.
In Hillingdon, the level of air quality changes quite significantly from the north to the south of the borough, with higher levels of PM10 and NO2 the closer the proximity to Heathrow Airport. Higher levels of air pollution are also detected on main arterial roads and railway lines. Stockley Park is just 2 miles from Heathrow Airport, approximately 0.5 miles from the busy M4 motorway to the south and 0.5 miles from TfL’s and Great Western Railway’s lines to the north.
The park and part of the estate is in an area of low tree canopy, 0 – 9% average canopy cover. Trees for Cities along with TSG Building Services planted trees throughout the park and estate area, introducing colour, visual interest, shading and biodiversity to the area as a whole, while also helping to mitigate air pollution through the planting of trees.
Trees for Cities was established in 1993, and they have grown into a thriving organisation with national and international impact, but whom have stuck to their roots. They are the only UK charity working at a national and international scale to improve lives by planting trees in cities.
They get stuck in with local communities to cultivate lasting change in their neighbourhoods, whether it’s revitalising forgotten spaces, creating healthier environments or getting people excited about growing, foraging and eating healthy food. They have planted over 1,117,000 trees since 1993 and engage with over 125,000 volunteers.
TSG's partnership with Trees for Cities is very exciting, and as TSG is serious in it's pursuit of aiding a cleaner and healthier environment, and we recognise the impact our business activities have on the environment and therefore we manage them responsibly through a program of continual improvement. Our commitment to environmental challenges can also be demonstrated by our UKAS certificated ISO14001 EMS which helps achieve improvement in overall environmental performance in the business activities of the organisation.
It gives us great pleasure to announce our charity of the year with Happy Days Children's Charity.
Here at TSG we are always looking to support great causes and we cannot wait to start fundraising and giving back to such a great charity.
Happy Day's work with local communities right across the UK to provide vital respite breaks for individuals, families and groups who support children with a wide range of additional needs.
The young people they help range in age from 3 to 17. They come from many different backgrounds and cultures and suffer many different conditions.
Happy Days offer help to those with learning difficulties, physical or mental disabilities, emotional challenges and those with acute, chronic or life limiting illnesses.
They also help young people who have been abused or neglected, witnessed domestic violence, been bereaved or act as carers for a parent or a sibling.
Happy Days Children's Charity help fund:
- Holidays and day trips for young people and their families.
- Residential trips for groups of children and young people, including community groups such as women's refuges and SEN schools.
- Days out for groups to hundreds of venues throughout the UK, including the seaside, theatre, zoos and farm parks.
- Experiences such as sport activity days, art and music workshops.
- Visiting theatres and workshops to visit groups where mobility is a difficulty.
Therefore we wanted to spread the word and if anyone would like to personally donate then please click the link below.
A big shout out to all the wonderful women here at TSG Building Services
We apologise for any inconvenience caused but at the moment in time until further notice our phone lines are down, however be rest assured that our third party Contact Centre ‘Call Care’ are answering all queries which are directly being passed on to TSG, however there maybe a delay in response time. Thank you again for your patience.
TSG are delighted to announce we have been awarded a place on Fusion21s prestigious Decarbonisation Framework, worth up to £750m over a four-year period.
We are one of fifty specialist contractors who have secured a place on the framework, which has been developed for public sector organisations, to access, including housing associations, local authorities, NHS Trusts, blue light organisations and education providers.
The framework has been designed to meet the governments net zero target by 2050 and will support the design and delivery of energy efficiency measures, combing contracts that can deliver thermal fabric improvements, heating and renewables, power and building management systems.
TSG were shortlisted for lot 1: Whole – house decarbonisation, which provides solutions for whole house energy efficiency measures to PAS2035:2019 standards. Lot 1 will include a range of measures, including fabric insulation, ventilation systems and renewable technologies, such as air source heat pumps and solar PV. The framework also includes property improvements to be undertaken as part of the retrofit measures.
John Farley, Framework Manager (Construction) at Fusion21 said: “We are delighted to welcome all of the new suppliers onto Fusion21’s Decarbonisation Framework, including TSG Building Services Plc. The tender process was highly competitive and has identified the best contractors for our members to use for the delivery of both domestic and non-domestic retrofit schemes to the latest standards".
"Members accessing this framework will benefit from flexible call-off options, UK-wide coverage and the option to deliver social value to their communities, aligned to their organisational priorities".
TSG are delighted to announce our recent certification of membership with the British Approvals for Fire Equipment.
BAFE is the independent registration body for Third Party Certificated fire safety organisations across the UK, who provide a national independent register of quality fire safety service providers.
We are delighted to announce the award of Hightown Housing Association's annual appliance and gas servicing contract. Renewables and electric boiler servicing will also be included. The works are set to commence early next month and will be delivered over an initial 3.5 years, with the option to extend for a further 2 years.
To Richard Marlin our new Bid Director here at TSG Building Services. Please join us in welcoming Richard to our family and to find out more about him, please go to our Directors section on our website.
TSG are delighted to announce the award of Saxon Weald 's gas heating servicing, maintenance and installation contract. The works, awarded through the CHIC Ltd (Communities & Housing Investment Consortium) “All Under One Roof DPS”, cover properties in West and East Sussex and Hampshire. The contract will be delivered over a 4-year period.
Just to say how grateful we are to the young man, who came out today and was very thorough and helpful. We had no heating, hot water for three weeks, but this young man did a fantastic job and made sure we understood everything. He is an asset to your company.
New Vision Homes
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