This Quarters Customer Service Champions are:
Office Staff Winners:
Joann Reid - Jane Pittman - Charlotte Cartwright
Field Staff Winners:
Robert Riley - Sunil Chopra - Rudi Bagalo
Well done to all our 6 Champions and we look forward to our next Customer Service Performance reviews.
TSG would like to take this opportunity to say a big thank you for all your generous donations of toys, games, baby clothing and food for the families in need this Christmas.
There was a huge amount of engagement across the business with an enormous amount of donations, which the local councils were very appreciative of. All donations will make families and children very happy this Christmas.
Thank you ever so much to all that donated.
Merry Christmas, and a Happy New Year! 😊
We are pleased to announce that TSG have won two awards as part of the Considerate Constructor Leading Lights Awards inclusive of 'Aiding the Local Community in the cost-of-living-crisis' award.
A big well done to those who contributed to the continued success of the Tyzack Road Site. The team have donated waste wooden pallets to households struggling with rising energy prices and needed fuel; this was especially helpful for pensioners and vulnerable residents. Excess building materials
Excess building materials and labor were donated to rebuild fences and walls to provide privacy from the site and improve the general aesthetics of the street.
TSG have also been supporting local schools, TSG invited children to the site to teach them about construction and safety. The site manager also asked children to put their knowledge and creativity to the test with a construction site picture competition.
This project is an exceptional example of one of the ways TSG has been going above and beyond, showing genuine care and consideration for the community. Delivering a meaningful impact reflective of the needs of the area, this initiative has generated high levels of engagement and created a complaint free project. Local residents have positively engaged with the site team, and have demonstrated their gratitude by donating food, furniture and even Christmas decorations to TSG’s welfare unit on site.
On Tuesday 10th October 2023, TSG marked World Mental Health Day by having a dress down day so staff felt more relaxed and by raising awareness of mental health by: sharing information; outlining available support both internally and externally and via interactive posters which challenged staff members to contribute methods both trialled and tested that helped drive better mental health and overall wellbeing.
The interactive posters not only gave tips on positive mental wellbeing but also requested staff to write down how they were feeling and any positive comments or affirmations that helped encourage/motivate other employees.
Employees were highly engaged on the day by baking cakes and TSG provided fruits for all to share. TSG raised a total of £100.00 for the mental health charity, MIND. A big thank you to all.
Here are some images of the day's event:-
Downstairs Kitchen - TSG House
Gilbert Close - Site Welfare 2
Mental Health Wall - Bedford Office
Mental Health Wall - Bedford Office 2
This Quarters Customer Service Champions are:
Office Staff Winners:
Giusi - Anushah - Janet
Field Staff Winners:
Daniel - Desmond - Paul
Well done to all our 6 Champions and we look forward to our next Customer Service Performance reviews.
We are pleased to have been award a place of LHC’s Framework Agreement for Asset Safety & Compliance. The asset safety and compliance framework encompasses a range of services to ensure the safety of public sector buildings and the equipment within them.
The framework will operate over 4 years, with TSG eligible for works covering domestic heating; commercial heating and fixed wire testing.
LHC Procurement Group delivers a simple core service. They bring buyers and suppliers together to build, refurbish and maintain social housing and public property more efficiently and cost effectively, and to benefit the local community. Created for local authorities, social landlords and other public sector bodies, their frameworks are procured in accordance with The Public Contracts Regulations 2015 and are free to use.
TSG are delighted to announced we have been awarded a place on NHMF frameworx for Heating Services. The framework covers a 4-year period with TSG awarded a place on Lot 1a (Domestic Heating appliances and installations: Servicing Maintenance and Installations – Call offs by Direct Award); Lot 1B (Domestic Heating appliances and installations: Servicing Maintenance and Installations – Call offs by mini-competition) Lot 2A (Commercial/Communal heating appliances and servicing, maintenance and installations Call offs by Direct Award); Lot 2B (Commercial/Communal heating appliances and servicing, maintenance and installations.
TSG will be eligible for tender opportunities from social housing providers located in the East of England, Greater London and South East.
Frameworx Director, David Miller comments: “A warm welcome to TSG Building Services Plc onto the 2023 Heating Services framework who join Frameworx’ engaged and established supply chain and share our passion to deliver better homes and communities. As our tagline ‘connect with the best’ suggests, working with Frameworx gives our social housing partners access to the best choice, experience, value for money and innovation from a UK wide range of pre-qualified contractors, consultants and building material suppliers. Congratulations!”
We are delighted to announce we have been awarded a new contract with Orbit Group for the delivery of kitchen and bathroom works. The contract was procured via Fusion21's "Building Asset and Improvement Framework.
This is a one-year contract with the option to extend for a further two years.
Orbit looked to procure Kitchen and Bathroom renewals/installations from an experienced service provider that will deliver a service that is demonstrably focused around the needs of Orbit customers. Part of the tender evaluation included a range of social value propositions.
TSG are delighted to announced we have been awarded a place on Procurement for Housing’s Heating Solutions Framework, which will operate for 4 years.
TSG have been successfully awarded a place on Lot 1 (Domestic heating – servicing, repairs, maintenance and installations) Lot 2 (Commercial heating – servicing, repairs, maintenance and installations) and Lot 3 (Domestic and Commercial heating – servicing, repairs, maintenance and installations).
Procurement for Housing are a dedicated procurement services provider to the housing sector, working to assess procurement effectiveness and identifying opportunities for short-term as well as sustainable efficiencies and improvements.
TSG are pleased to announce we have been awarded a place on Watford Community Housing’s Development Framework, which will operate for 4 years. TSG have been successfully awarded a place on Lot 1 (Development works up to £5m) and Lot 2 (Development works £3m - £10m). The framework is open to local authorities and registered suppliers across the UK.
TSG are delighted to announce we have been awarded a place on Fusion21's Refurbishment, Construction, New Build and Modular Buildings Framework, worth up to £305 million over a four-year period.
Following a competitive tender process, the framework has been developed to support public sector organisations, including housing providers to deliver construction programmes.
TSG were successfully awarded place on the Construction and New Build workstream and will be eligible to tender for works in the East of England and London, under two different “value bands.” Band 1, will see awarded projects have a value of up to £5, with band 2 having a value of £5m +.
TSG are delighted to announce we have been awarded a new contract with The Salvation Army (SAHA) for domestic and commercial heating works. Works and services to be delivered by TSG across this contract include
· Domestic Gas and Non-Gas Appliance Servicing;
· Commercial Plant Room Servicing;
· Domestic and Commercial Heating Repairs, Installation and Replacement Works;
· Pump Servicing and Maintenance;
TSG will deliver these works to 539 properties and sites across Greater London and the South East.
SAHA are a registered provided and exempt charity that started developing housing and services in 1959. They are a wholly controlled subsidiary of The Salvation Army, growing into a specialist provider of support and accommodation across England.
TSG are delighted to announce we have been awarded CHP’s, kitchen supply, installation and associated works contract.
CHP are a locally managed and governed charitable housing association, based in Chelmsford Essex, providing high-quality housing.
This contract is for the refurbishment of kitchens, diners and associated works. The works will be delivered over a 4-year period, to 400 properties across Chelmsford and neighbouring areas.
This Quarters Customer Service Champions are:
Office Staff Winners:
Janet - Karen - Sam
Field Staff Winners:
Summer - Tom - Colin
Well done to all our 6 Champions and we look forward to our next Customer Service Performance reviews.
We are delighted to announce we have secured a planned boiler replacement programme and associated works for London Borough of Hillingdon. We are delighted to continue our relationship with the council and it demonstrates our capacity to develop long term relationships where continuous contract improvements are vital to the contract’s success.
This 3 year contract, which can be extended by one year, will see TSG installing between 1,500 to 2,000 new boilers to Hillingdon properties per year.
TSG are delighted to announce we have been appointed to the prestigious NHMF frameworx for net zero carbon works. The framework will be delivered over a 4-year period, with works to be delivered including but not limited to:
Frameworx Director, David Miller comments: “A warm welcome to TSG Building Services plc onto the 2022 Planned Maintenance Net Zero Carbon Works framework who join Frameworx’ engaged and established supply chain and share our passion to deliver better homes and communities. As our tagline ‘connect with the best’ suggests, working with Frameworx gives our social housing partners access to the best choice, experience, value for money and innovation from a UK wide range of pre-qualified contractors, consultants, vehicle provision & building material suppliers. Congratulations!”
As a business that strives to be at the forefront of new technologies, with accreditations such as TrustMark, MCS, PAS2030/19 along with working to the standards of PAS2035, TSG are delighted to be appointed to this framework and look forward to working with NHMF Frameworx and its members in delivering Net Zero Carbon works.
TSG are pleased to announce the award of a new project with Bedfordshire Pilgrims Housing Association.
This project was for a commercial flue and pump replacements in Kidlington, Oxfordshire. This site is a sheltered scheme consisting of 54 properties housing many vulnerable residents which had to be taken into account and considered as part of the design and build proposals.
The building was provided with commercial boilers and associated equipment within the main plant room. Due to the age/reliability of the existing equipment it required a design and build proposal.
TSG are delighted to announce that we have been awarded Cambridge City Council’s heating framework contract covering repairs, maintenance and servicing of domestic and commercial heating systems.
Works will be delivered to 6,645 properties, including gas fired, Air Source Heat Pumps and Solar Assisted Heat Pump Systems. The works were awarded through Eastern Procurement Ltd heating framework and will cover a 4 year period, which commenced in February 2023.
Are you experiencing Frozen Condense Pipes on the outside of your property during this cold snap..!
Please use the link below to help provide you with some advice to overcome this problem this winter.
https://www.worcester-bosch.co.uk/heating-advice/frozen-condensate
Boilers are sensitive to pressure issues — they can lock out when they lose too much pressure, or when the boiler pressure is too high. So, if you’re wondering what should the boiler pressure be, please read the below advice for the the ideal boiler pressure when the appliance is hot, cold, the optimal working pressure, and how to spot a problem.
It doesn’t matter whether you have a Worcester, Vaillant, Ideal, Baxi or other brand of boiler — the correct boiler pressure is similar across various brands and models...
What pressure should my boiler be when it’s cold?
The normal boiler pressure when the central heating system has cold water should be between 1 and 1.5 bar. Most manufacturers recommend an optimal system pressure of 1.3 bar .
That said, if you’re asking yourself “What should the boiler pressure be when the heating is off?”, the best thing to do is refer to your boiler manual — the recommendations may differ between manufacturers.
Should a boiler increase in pressure as it heats up?
The answer is yes, your boiler pressure increases as the central heating system water heats up. You can monitor this increase by looking at the boiler’s pressure gauge dial, which is usually located on the boiler display panel (or just below the boiler casing on some older boilers, such as Ferrolis).
What pressure should my boiler be at when it’s hot?
Generally, it’s completely normal if the boiler bar pressure rises by around 0.3-0.5 bar when the heating is on. So, the ideal boiler pressure should be in the 1.5-1.8 bar range when the water is hot.
Why does the water pressure gauge increase when the heating is on?
The pressure on your boiler’s gauge will increase when the heating is on. This surge in operating pressure is caused by water expansion, which occurs naturally as the boiler heats water circulating through the pipes, radiators, and towel rails.
That said, your boiler pressure rise shouldn’t amount to more than 1 bar during the heating cycle. If your boiler pressure goes up more than 1 bar (or close to 1 bar) during start-up, there’s probably a fault with the expansion vessel or the pressure relief valve.
What to Do When…
Boiler Pressure Is Too Low
If your boiler is losing pressure, it may lock out and you’ll have to reset it. To do so, you’ll have to repressurise, or increase boiler pressure.
Learning how to repressurise the boiler isn’t hard: simply add water to the system via the external filling loop. This should resolve your low boiler pressure issue — unless there’s a leak in the boiler or the heating system.
Boiler Pressure Keeps Dropping
If you’ve repressurised the boiler, but still observe the boiler pressure dropping, it’s a sign of a leak. The low pressure will persist unless you fix the leak first.
You can figure out why your boiler is losing pressure and leaking here.
Boiler Pressure Is Too High
So, your boiler pressure is too high; what do you do now?
There’s a good chance you’ve recently topped up the pressure a bit too much — and that’s why you have abnormally high boiler pressure.
If you have, you can reduce boiler pressure by bleeding water from the system via the towel rails as a quick-fix. You’ll need to get a radiator key, a bucket or tub, and some towels. Once you’ve got them, here’s what you do:
In the event that the fixes above don’t help restore the ideal boiler pressure, you should get in touch with a Gas Safe engineer and have them inspect your faulty boiler.
This Quarters Customer Service Champions are:
Office Staff Winners:
Kelly - Daniel - Emmanuella
Field Staff Winners:
Duane - Moses - Tom
Well done to all our 6 Champions and we look forward to our next Customer Service Performance reviews.
Just to say how grateful we are to the young man, who came out today and was very thorough and helpful. We had no heating, hot water for three weeks, but this young man did a fantastic job and made sure we understood everything. He is an asset to your company.
New Vision Homes
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